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Giving & Receiving Positive Verbal Feedback - Connectivity

Giving & Receiving Positive Verbal Feedback


This half day course is highly experiential, focused on giving you the core skills to confidently deliver and receive positive verbal feedback.

Who should attend?

Anyone who is likely to give positive verbal feedback as part of their work.

What will I learn?

By the end of this half day course, you will be able to:

  • Define what is positive verbal feedback and when to use it.
  • Deliver positive verbal feedback when appropriate.
  • Reinforce high performance behaviours using a 3-step process.
  • Receive positive verbal feedback.
  • Build motivation, employee engagement, effectiveness and performance.

Do I need to prepare for the course?

As the course is highly experiential, delegates are asked to bring 2 real life scenarios they would like to practice for use back in the workplace.


What will it cover?

  • 1.

    Understanding the context

    • What’s the business case for giving positive verbal feedback?
    • ‘Good job’ means well but misses the point completely
    • What’s the cost of not doing it?
    • What are the business benefits?
  • 2.

    Start with the end in mind

    • What needs to be recognised?
    • What outcome do you need to achieve?
    • Is positive verbal feedback appropriate?
    • What works best for the receiver?
  • 3.

    Understanding authenticity, credibility and sincerity

    • Your brand, your credibility
    • The role of self-awareness
    • Noticing how you show up. 
  • 4.

    The 3-step process

    • Timing, preparation and evidence
    • The 3-step process
  • 5.

    Putting it into practice 

  • 6.

    What gets in the way?

    • Understanding the role of unconscious bias
    • Cultural norms that resist positive feedback
    • Understanding how you react?
    • Techniques to manage your reaction.
  • 7.

    Putting it into practice

  • 8.

    Giving positive verbal feedback up the line

    • Why is it necessary
    • Perceptions versus reality
  • 9.

    Putting it into practice


The bigger picture

Shifting the culture • Leadership beyond a title • Employee engagement and discretionary effort


Build your capability and effectiveness

You may also like to attend Giving & Receiving Constructive Verbal Feedback

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